Privacy Policy


Your privacy is very important to us. Accordingly, we have developed this Privacy Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information.

Except as otherwise provided in this Privacy Policy, we will not wilfully disclose any personal information regarding our customers or website users to any third party without first obtaining their approval, unless required to do so to satisfy a legal obligation. By using our website, you agree to the collection and use of your information as outlined in this policy, and to our Terms and Conditions.

We are committed to conducting our business in accordance with this Privacy Policy in order to ensure that the confidentiality of personal information is protected and maintained securely.

We will make available to customers information about our policies and practices relating to the management of personal information.

What information do we collect?

We do not collect any personal information about you (such as your name or email address) from your use of this website, except where you have specifically provided us with that information. If you specifically and knowingly provide any personal information to us via this website, you consent to Austain Fasteners using that personal information lawfully at its sole and absolute discretion, including for the purposes of providing promotional and marketing materials by other means. We will not, however, disclose any such personal information to any third party without first obtaining your approval, except when required to do so to satisfy a legal obligation. You must obtain the consent of any third person whose personal information you post to this website and as such, by the mere use of this website and the provision of personal information of a third person, you acknowledge and confirm that you have obtained consent from that person.

Whenever you use our website, or any other website, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous. We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes.

Do we disclose information about our customers or website users to anyone else?

We will not disclose any personally identifiable information to any third party without your approval, with the exception of any required delivery information which may be provided, where necessary, to third parties contracted by us to provide delivery of goods supplied to you. On occasions it may become necessary to release personal information if we are required to do so to satisfy a legal obligation.

We may disclose the total number of "hits" our site receives, or how often the average user visits our site, or which terms are most often entered in our site search engine. Further, as a necessary adjunct to the proper operation of our website, our staff and technical contractors, who are subject to obligations of confidentiality to us, may gain access to personal information as part of their service.

Do we keep Email that we receive from you?

We receive and reply to email from customers and website users on a regular basis. For record-keeping purposes we retain copies of most email sent to us. Any information in the email we receive or send will not be disclosed to any third party without the permission of the sender, either express or implied, unless required or necessary as specified in the previous paragraph.


We will protect personal information as may be required by law and will use reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.

Links to other sites

Our website may contain links to other sites that are not affiliated or associated with, or controlled by Austain Fasteners. Please be aware that these other sites may be owned or developed by people over whom we have no control, and accordingly we are not responsible for their privacy practices. This Privacy Policy applies only to those parts of our website within our control. We encourage you to familiarise yourself with the privacy policy of any other website you visit which collects personal information about you, and to use your discretion when providing such information.

Changes to the Privacy Policy

We may change this Privacy Policy from time to time at our discretion and without notice. If any such changes are made, we will make all reasonable effort to bring those changes to the attention of our customers and website users. An updated version of our Privacy Policy will be maintained on this website so that you remain aware of the data we collect, how we use it, and under what circumstances we disclose it.

Further Information

Please feel free to contact us if you have any questions, comments or would like more information concerning privacy issues.

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